Business Support Officer (East Sussex)

Job Title: Business Support Officer

Hours: 15 hours per week

Salary : £12.86 ph

Location: Battle, East Sussex / 19 High St, Battle TN33 0AE

Fixed-Term Contract Until March 2025

Purpose of the Job

Responsible for the provision of a highly effective and valued business support service to the Aspens Charities keyworker service,

Principal Accountabilities

1. Responsible for ensuring that processes are applied consistently and completed to defined timescales.

2. Responsible for implementing agreed quality assurance processes and contributing to service improvement within the business support function. This includes monitoring and keeping processed under review and contributing to the development of mechanisms and metrics to monitor quality and performance.

3. Provide efficient and effective support to keyworkers and service managers in the designated areas in relation to finance/budget monitoring and finance processes and HR processes.

4. Ensure the provision of services related to organisation and minuting of meetings.

5. Provide a full range of administrative support to the Keyworkers and service managers, including diary management, organising and minuting of complex meetings

6. As a member of the Business Support function team, contribute to the day to day management of the function work flexibly across the whole function as required.

7. Support the Head of Service in their management role, gathering data and information as required.

8. Provide media and communications support to the Keyworker service producing and distributing materials as required.

General Accountabilities

To ensure that all operations are conducted in accordance with the Aspens Charities Health & Safety policy and all relevant legislation.

To be prepared to implement the Aspens Charities Equality Policy at all levels appropriate to the job and carry out his/her duties with due regard to the organisations Equality Policy at all times.

Your duties will be as set out in the above job description but please note that Aspens Charities reserves the right to update your job description, from time to time, to reflect changes in, or to, your job.

You will be consulted about any proposed changes.

The list of duties in the job description should not be regarded as exclusive or exhaustive.

There will be other duties and requirements associated with your job and, in addition, as a term of your employment you may be required to undertake various other duties as may reasonably be required.

Essential Criteria

Job Related Education, Qualifications and Knowledge

· Educated to a minimum of Level 2 or equivalent experience.

· Good knowledge of services and the related procedural and legislative frameworks.

Experience

· Experience of budget/financial monitoring.

· Experience of setting targets and monitoring performance indicators and using these to improve the performance of a team.

· Experience of general office organisation

· Experience of meeting management and minute taking

Skills and Abilities

· Highly developed communication and interpersonal skills

· Ability to convey detailed information to people at all levels

· Strong ICT skills.

· Highly developed organisational and planning skills.

Equalities

· Commitment to the principles of equality and ability to ensure these are embedded and promoted within the service.

Other Requirements

· Commitment to acquiring awareness of current Health and Safety legislation as it applies to their area of responsibility and to attending relevant Health & Safety training

· Awareness of the need to identify hazards in their area of responsibility and the ability to assess and manage the associated risks

What you can expect from us:

• Fantastic paid training and career progression opportunities (including recognised qualifications in health and social care)
• Paid DBS (we will recover the cost should your employment terminate for any reason, other than redundancy, before passing your probation)
• Flexible work arrangements with opportunities to take on additional bank shifts too
• 30 Days Annual Leave (including Bank Holidays) / Pro rata dependent on hours. Annual leave entitlement increases with length of service
• Nest Pension and Death in Service Benefit (Includes unlimited access to a suite of six services: a 24/7 UK-based GP, Best Doctors, mental health support, a health check, access to nutrition consultations and an online fitness programme [Smart Health])
• Dedicated Employee Assistance Programme and Access to Mental Health First Aiders
• Hardship loans and advance (subject to conditions)
• Enhanced family leave pay
• Travel season tickets (interest free loans for those wishing to purchase a travel season ticket)
• Aspens High Street Stores - 20% discount on all items for Aspens’ staff
• Blue Light Card and access to high-street discounts
• Refer a Friend scheme, so you can earn up to £250 for every person you refer to work for Aspens
• Recognition schemes, including ‘Employee of the Month’

Equal Opportunity Statement

At Aspens Charities, we are committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, including those with disabilities and those who are likely to be underrepresented in Aspens’ workforce, such as sex/gender, minority ethnic group, religion, belief, sexual orientation, age, as well as abilities. We believe that a diverse team leads to better outcomes and a more enjoyable work environment where everyone feels valued, heard, and has an equal opportunity to thrive.

As a Disability Confident employer, Aspens Charities is dedicated to supporting and promoting the recruitment, retention, and career development of people with disabilities. We recognise the value and contributions that individuals with disabilities bring to our organisation. Applicants who declare they have a disability and who meet the minimum criteria for the role will be offered an interview, where practicable and appropriate.

Accessibility and Accommodations

We are committed to providing an accessible recruitment process for all applicants. If you require any accommodations during the application or interview process, please let us know by contacting [email protected].